Question 1

How do I list an item for sale?

Accepted Answer

Head over to your profile and find a link to your Seller Dashboard (all members have one). There, you will start by getting verified. Once verified, you can submit items with the step-by-step wizard that will help with photos, condition notes, and auction settings. Our team reviews each submission and will reach out with a Yay or Nay. If it’s a Yay, we’ll finalize the details with you before creating a one-off listing.

Question 2

What can I sell on Petrol Head Motor Co.?

Accepted Answer

Interesting and unique vehicles (cars, motorcycles, trucks, trailers) and automotive memorabilia (signs, parts, literature, collectibles). We keep an open mind when reviewing vehicles, considering their condition, performance, backstory, accuracy of information provided by the seller, and other factors. All items must be accurately described. Vehicles originally produced for on-road use (with a VIN) must come with paperwork to transfer ownership.

Question 3

Do I need to verify my identity?

Accepted Answer

Yes. Every seller is identity-verified before a first listing can go live. This protects both buyers and sellers and is non-negotiable.

Question 4

Can I sell from any location?

Accepted Answer

We currently accept sellers in the United States and Canada, and the item must be located in either country. International expansion is on the roadmap.

Question 5

What makes a good listing?

Accepted Answer

High-quality photos from every angle, an honest condition write-up, full service history, disclosure of any known issues, and prompt answers to buyer questions. Honest listings beat glossy ones — every time.

Question 6

How many photos should I include?

Accepted Answer

For vehicles, we recommend 30 to 50 photos covering exterior, interior, engine bay, undercarriage, trunk, VIN plate, and any notable features or flaws. For memorabilia, show condition, markings, and a scale reference. More is always better.

Question 7

What should I include in the description?

Accepted Answer

Year, make, model, mileage or hours, condition summary, history, any modifications, known issues, reason for selling, what is included, and recent maintenance. The more you share, the more confidence bidders will have.

Question 8

Should I set a reserve price?

Accepted Answer

Your call. No-reserve auctions typically draw more bidders and often finish higher because of competition. A reserve gives you a floor but can dampen activity. Pick what matches your risk tolerance.

Question 9

How do I set the starting price?

Accepted Answer

Starting prices typically range from $1 to $5,000 depending on the item. Lower starting prices generate earlier bidding activity. The starting price plus your reserve (if any) defines your overall exposure.

Question 10

How long does review take?

Accepted Answer

Most listings are reviewed within one to three business days. Complex listings or those needing extra information may take longer. We reach out directly if anything is missing.

Question 11

What do you look for during review?

Accepted Answer

Photo quality and completeness, description accuracy, disclosure of known issues, correct categorization, and overall listing quality. We may request additional photos or details before approving.

Question 12

Can my listing be rejected?

Accepted Answer

Yes — for insufficient photos or description, undisclosed material issues, prohibited items, suspected fraud, or quality below our standard. You get specific feedback and can resubmit after addressing it.

Question 13

Can I make changes after submitting?

Accepted Answer

You can request changes during review by contacting us. Once an auction is live, only minor corrections are possible — material changes to price, reserve, or end time cannot be modified.

Question 14

What are the selling fees?

Accepted Answer

A listing fee when your auction goes live, and a success fee if your item sells. Rates vary by item type and auction length and are quoted up-front before submission. Listing fees are non-refundable once live.

Question 15

When do I pay the listing fee?

Accepted Answer

The listing fee is charged when your auction is approved and scheduled. You receive an invoice payable by card or bank transfer. Once paid, the listing will be queued up for auction.

Question 16

How do I receive payment from the buyer?

Accepted Answer

Payment for the auction price is arranged directly between you and the winning bidder — typically bank wire, cashier’s check, or an escrow service for higher-value items. While we can advise, we do not process the auction sum itself.

Question 17

What if the winning bidder does not pay?

Accepted Answer

Contact us immediately. Non-payment can lead to suspension of the bidder’s account, and you may be eligible to offer the item to the next highest bidder or relist at reduced fees.

Question 18

How should I respond to comments?

Accepted Answer

Promptly, honestly, and in detail. Add photos when asked. Seller responses are highlighted in the comments section and visibly build buyer confidence.

Question 19

Can I end my auction early?

Accepted Answer

Once an auction is live, it’s live. Auctions cannot be ended early except in extraordinary circumstances (damage, discovered title issues). Contact us immediately if something blocks the sale.

Question 20

What happens if no one bids?

Accepted Answer

The auction closes without a sale. You can relist — usually at a lower start or without reserve — and we may offer reduced listing fees for relists.

Question 21

Can I bid on my own auction?

Accepted Answer

No. Shill bidding — bidding on your own items, or coordinating bids to inflate prices — is strictly prohibited and results in immediate account termination.

Question 22

What happens when my auction ends?

Accepted Answer

You receive the winning bidder’s contact information by email. Reach out promptly to arrange payment and pickup or shipping. Most transactions close within 7 to 14 days of auction end.

Question 23

How do I arrange pickup or shipping?

Accepted Answer

Coordinated directly with the buyer. Vehicles often move via professional auto-transport. Smaller items go by standard carriers. Stating the item’s location and pickup availability in the listing helps buyers plan.

Question 24

When should I release the title or item?

Accepted Answer

Only after you have confirmed full payment. For bank wires, wait for funds to clear. For cashier’s checks, verify with the issuing bank. Never release based on a promise of future payment. When shipping, titles and other ownership documentation should be sent via secure mail with tracking.

Question 25

What if there is a dispute with the buyer?

Accepted Answer

Contact us. We help mediate condition and payment disputes but encourage direct communication first. Document everything and keep a record of your communications.

Seller FAQ

Getting started

Building the listing

The review process

Fees and payments

During the auction

After the sale

Ready to list your first auction?