PetrolheadMotor
Help Center

Frequently Asked Questions

Find answers to common questions about buying and selling on PetrolheadMotor. Can't find what you're looking for? Contact us

4
Categories
15+
Questions Answered
24/7
Support Available

Getting Started

How do I create an account?

Click the "Sign In" button in the top right corner and select "Create Account." You'll need to provide a valid email address and create a password. Once your email is verified, you can start bidding on auctions.

Is it free to create an account?

Yes, creating an account on PetrolheadMotor is completely free. There are no subscription fees for buyers. Sellers pay a listing fee when their auction goes live.

Do I need an account to browse auctions?

No, you can browse all active and past auctions without an account. However, you will need to create an account and be logged in to place bids, leave comments, or add items to your watchlist.

Bidding

How does bidding work?

When you find an auction you're interested in, enter your bid amount and click "Place Bid." Your bid must be at least the current price plus the minimum increment. Bids are final and cannot be retracted.

What is a "No Reserve" auction?

In a No Reserve auction, the highest bidder wins regardless of the final price. There is no minimum price that must be met for the sale to go through. These auctions often generate more bidding activity.

What happens if I bid near the end of an auction?

If a bid is placed within the final minutes of an auction, the end time is automatically extended to allow other bidders a fair chance to respond. This prevents "sniping" and ensures fair competition.

Can I cancel a bid?

No, all bids are binding and cannot be retracted. Please make sure you are committed to purchasing the item at your bid price before placing a bid.

What is the minimum bid increment?

The minimum bid increment varies by auction and is displayed on each listing page. Typically, it ranges from $100 to $1,000 depending on the current price of the item.

After the Auction

I won an auction. What happens next?

Congratulations! You will receive an email with the seller's contact information. You'll need to coordinate payment and pickup/shipping directly with the seller. Most transactions are completed within 7 days.

What payment methods are accepted?

Payment arrangements are made directly between the buyer and seller. Common methods include bank wire transfer, cashier's check, or escrow services. We recommend using secure payment methods for large transactions.

How is shipping handled?

Shipping arrangements are made between the buyer and seller. The buyer is typically responsible for shipping costs unless otherwise noted in the listing. Many buyers use professional auto transport services.

Is there a buyer's premium?

No, there is no buyer's premium on PetrolheadMotor. The winning bid amount is the price you pay to the seller. You are responsible for any applicable taxes, registration fees, and shipping costs.

Trust & Safety

How do you verify sellers?

All sellers must verify their identity and provide accurate information about their listings. Our team reviews every submission before it goes live. We also display seller history and feedback ratings.

What if an item is not as described?

We encourage thorough inspection before finalizing purchases. If you believe a listing was materially misrepresented, contact our support team immediately. We take misrepresentation seriously and work to resolve disputes.

Are the vehicles inspected?

Vehicles are not independently inspected by PetrolheadMotor. Sellers are required to provide accurate descriptions and disclose known issues. We strongly recommend arranging a pre-purchase inspection before bidding on high-value items.

Still Have Questions?

Our support team is here to help. Reach out and we'll get back to you as soon as possible.